CALNET

State of California Telecommunications Contract

Table of Contents

Contents

  • Home
  • Product Catalog
  • Service Level Agreements
  • Billing and Invoicing Application
  • Taxes, Fees, Surcharges and Surcredits
  • Customer Escalation Process
  • Customer / End-User Training
  • FAQs
  • Trouble Ticket Reporting Tool

State of California Dept of Technology

Service Level Agreements 

  • Cat 20 SLA View PDF
  • Cat 21 SLA View PDF
  • Cat 23 SLA View PDF
  • Cat 24 SLA View PDF
  • Cat 29 SLA View PDF
  • Cat 30 SLA View PDF